Customer Experience Representative – Telework

Position Details

Position available as soon as possible (40h/wk)
Daytime/evening/weekend flexibility required
Salary based on experience

Job Description

Customer Experience Representative

– Respond to incoming calls and emails from our clients across North America
– Respond to technical questions, client inquiries, and after-sales issues
– Schedule consultations for clients with our sales representatives
– Phone clients directly regarding emailed inquiries and consultation requests
– Distribute information between clients and our franchise partners

Qualifications

– Bilingual (must be proficient in English and French, both spoken and written)
– Must be driven, outgoing and coachable
– Previous experience in Customer Service is an asset
– Previous experience working with Microsoft Office (more specifically Word, Excel & Microsoft Outlook) is an asset

Additional Information

– Students and new graduates are welcome to apply
– Only shortlisted candidates will be contacted

Company Description

At Spray-Net, we deliver a unique and professional exterior painting service to homeowners across North America thanks to a team of passionate and talented individuals. From our residential exterior painters to our corporate staff, everyone at Spray-Net possesses an innate drive to not only succeed but to make our company the best exterior painting service available to homeowners. Through our in-house manufacturing of industrial-strength coatings and knowledgeable staff, we are able to offer homeowners a permanent alternative to replacement and continuously deliver to them what has become a unique and unrivalled exterior painting solution.

As Canada’s fastest growing home-improvement franchise, our company is the epitome of a fast-paced and dynamic work environment! Our head office, located in Boucherville, Quebec, is the hub for all communications throughout Canada and the U.S. This position is a great opportunity for any individual who wishes to grow with our continuously expanding company. We’re always looking for people to join our team and to help make our company and service even greater. If you’re an energetic and driven person who sees yourself within our young and dynamic corporate culture, we should talk!

Job Types: Full-time, Temporary

Salary: $14.00 to $18.00 /hour

 

 

Digital Marketing Coordinator

Spray-Net is one of Canada’s fastest growing home-improvement franchises, and we’re looking for an experienced digital marketer to join our team and help us grow our brand across North America!

THE ROLE:

Reporting to the Marketing Manager, you will be responsible for managing, executing and optimizing all digital marketing campaigns. As a member of the marketing team, you will work closely with sales and operations with the ultimate goal of growing the brand, decreasing customer acquisition costs and expanding our network of franchise partners.

Apart from being an analytical and creative marketer, you:

-Understand that sometimes, you can’t just clock in and out.
-Are not afraid to make decisions on your own, with the information that you have.
-Are resourceful. If you don’t know the answer, you dig to find it.
-Enjoy learning new things and adopting new tools on the fly.
-Are analytical and results-oriented. As a digital marketer, you’re all about A/B testing & optimizing your campaigns to hit your goals.
-Get your hands dirty. You’ll create your own images and videos for your campaigns.
-Are a team player. You collaborate, listen actively and use the brains of those around you.
-Thrive in a start-up environment where you have to wear multiple hats.
-Are comfortable with launching something and standing behind it.
-Understand the franchisor-franchisee (aka, agency-client) relationship and always strive for win-win solutions.
-Are an organized, proactive planner. You rather err on the side of caution and be too prepared.
-Believe that going over and above is the standard.

DAY-TO-DAY RESPONSIBILITIES:

-Strategy & Planning: With the marketing team, you will be responsible for creating a comprehensive digital & content marketing strategy for our different B2C and B2B campaigns.
-Google Adwords: oversee the efforts of our Adwords partner-agency and hold them accountable to results through on-going optimization of campaigns (optimizing ad copy, landing pages, display banners, etc).
-Social Media & Paid Media Acquisition: manage both our organic and paid Facebook/Instagram/YouTube campaigns to generate awareness both nationally and in local markets.
-Content Marketing: with the help of a team of freelance writers, plan and execute content marketing campaigns, including blogs, e-books, etc. While we work with a graphic designer and videographer, you must be able to create simple visuals and basic video edits using our suite of tools.
-SEO & Website Management: with the support of our SEO partner-agency, oversee SEO to increase and maintain strong search engine rankings; and manage our consumer and franchise development websites, ensuring content is up to date, etc.
-Analytics & Reporting: Regularly monitor and report on key performance metrics for all campaigns in order to dissect changes in performance and create recommendations for optimization.

 

REQUIRED EXPERIENCE:

-At least 2 years of digital marketing experience.
-A Bachelors Degree in Marketing/Communications (or relevant industry certifications).
-Experience running paid facebook ad campaigns using PowerEditor and AB testing tools (AdEspresso, etc).
-Experience with Google Analytics, Google Tag Manager and Google Search Console.
-Experience working with WordPress websites.
-Basic video editing knowledge (iMovie, Finalcut Pro, Wave, Vyond, etc).
-Experience in email marketing and lead nurturing is an asset.

SKILLS:

-Strong English copywriting skills.
-Strong understanding of the foundations and best practices of SEO, SEM and Social Media.
-Ability to interpret campaign data to optimize results.
-Analytical and meticulous work-ethic (especially important as a marketer who is creating content and launching wide-scale campaigns on behalf of a brand).
-Strong organizational skills with the capacity to multitask while meeting deadlines.
-A people-person who can work with the demands of clients and partners in a professional way.

Salary based on experience.

General Application

Think you’d be an awesome fit for our team?
Send us your CV!

We might not have any job openings at the moment, but we’re always open to meeting with new talent!