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How we’re servicing our Spray-Net customers during COVID-19

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Kimberley Melo-Serpa March 27,2020

By now, news of COVID-19 has flooded your phone, tv and inboxes. Instead of adding to the stress and uncertainty we’re all feeling at this time, we want to let you know what we’re doing here at Spray-Net to continue supporting and servicing our loyal customers. While we’ve all had to shift the way we traditionally do things, our commitment continues to be the wellbeing of our customers, team and franchisees; and providing the same great service homeowners expect from our brand.

Contacting Spray-Net & communication with our team:

While most of our team is working remotely, our operations are still a-go and we’re continuing to serve customers during regular business hours. You can call us at 1-877-45-SPRAY, email us at estimation@spray-net.com, and even chat with us live on our website. Whether you have a question about an existing project or a future one; we’re a call, email or chat away.

Getting a virtual quote to Spray-Net your home:

Since our top priority is keeping you and our sales consultants safe, we’re no longer offering at-home, face-to-face consultations. Since we don’t know how long this pause will last, we have created a virtual quoting process via our website. All you have to do is upload a couple of pictures of your home, enter some project info and then hop on a call with your consultant to get your final quote, plan your project and of course, ask your questions.

Existing customers & the execution of projects:

Due to the recent closure in most provinces and states of non-essential businesses, our kitchen cabinet and exterior painting services have been temporarily paused until further notice. We’re following government regulations and safety measures, which differ from region to region and can change on the daily. Rest assured that as new information comes to light, we’ll let you know when and how we can complete your projects. So, look out for Spray-Net in your inbox for the latest updates!

If you have specific questions about your projects, like always, you can contact your local sales consultant (indicated on your Spray-Net contract).

Potential & interested franchise candidates:

If you’ve recently inquired about becoming a Spray-Net franchise partner, our goal is to continue supporting you in your search and journey to starting your own business. Now that most people have a little extra time on their hands, we’ve created a new Spray-Net Franchise Learning Portal to help you gain an even deeper understanding of our business. Finally, in lieu of a traditional, face-to-face discovery day at our office, we’re shaking things up and offering virtual discovery days so you can safely (and cost-effectively) meet the people that will be helping you run your business! Like always, all candidates can contact us at franchise@spray-net.com or reach out directly to our franchise development specialist Jen Robinson at jennifer@spray-net.com.

These are challenging times, so we believe it’s important that we all work together to show understanding, adaptability, and a sense of community toward each other.

Stay safe!

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