Our FAQ – Frequently Asked Questions
Our expert consultants and our call centre team have interacted with thousands of customers and we’ve jotted down their most frequently asked questions for you! We’re pretty sure our FAQ covers everything, but if you don’t see your question below, let us know!
Costs & benefits
Why should I choose Spray-Net for my exterior painting project?
We are the spray-applied painting specialist. From paint formulation to application, we offer homeowners the highest standards and expertise in the exterior painting industry. We provide a unique exterior renovation solution by bringing the factory experience right to your doorstep. We consistently deliver superior and unmatched results because of our commitment to continuous research and development in our field. To achieve a permanent factory finish, we’ve formulated our own exclusive line of proprietary paints and coatings, specifically tailored to each surface that we renew. We’ve also engineered a mobile spray booth which creates the ideal controlled environment to flawlessly paint a front door during unexpected weather conditions. We’ve painted and revamped thousands of homes already, and every painting season we continue to add to this number. You can take a look at a selection of our transformations right here!
What’s the advantage of your mobile spray booth?
The biggest challenge when it comes to exterior painting is undoubtedly the weather: rain, wind, humidity and extreme temperature fluctuation. In unideal weather conditions, our mobile spray booth creates the perfect controlled environment for us to paint your front door for a flawless, factory finish. Using artificial UV rays, our mobile spray booth allows us to achieve the required full property cure for same day re-installation.
Why should I paint rather than replace my exterior siding?
Changing and replacing aluminum and vinyl siding is expensive. On top of that, siding today is much thinner than the siding used 30 to 40 years ago, which was much more durable and built to last for at least 75 years. When we paint exterior siding using our advanced equipment and exterior paints and coatings, the result looks just like new and is even more durable! By revamping your original siding with our exclusive products, you benefit from high-grade, inorganic, solar-reflective pigments that you just can’t get from new siding. In the end, choosing to paint your siding with us results in a win-win situation when it comes to both quality and price. Let’s not forget, it does no good to the environment to toss away perfectly functional siding, doors and windows that just need a new look!
Is it worth painting my house if I plan on selling it?
Absolutely! Selling your home is all about curb appeal. You can spend thousands of dollars on interior renovations, but if no one is interested in walking into your home, no one will ever see them! Don’t forget: the last thing potential buyers want to see when approaching a home are outdated exterior colours and home repairs and maintenance that they’ll have to take care of, like chipped paint and faded siding.
When you’re trying to sell your home time is of the essence, and this is exactly why sellers turn to our convenient one-day exterior painting solution to quickly enhance the look of their homes. Not only does our service immediately boost curb appeal for a more inviting exterior appearance, it can simultaneously increase property value, allowing you to sell your home for a higher price.
Can’t I just paint my home myself?
You definitely can, but our customers are willing to pay a premium for our service because what they want are permanent results and the knowledge and expertise of our experienced team. Our products are the result of hundreds of hours of research with paint chemists and rigorous field testing to ensure optimal results and durability in even the harshest winter weather. Specifically formulated for exterior spray application, and uniquely tailored for the exterior surfaces that we renew, our products easily outperform any commercially available latex paint you can find.
Equally important is the knowledge and skill of our team, who have painted thousands of different homes and have thousands of hours of experience to easily produce a permanent, like-new factory finish. Some of them are even certified in industrial coatings and paint formulation! Homeowners choose us because they want more than exterior painting— they choose us because they want a cost-effective way to love their homes again. By bringing factory results right to their doorsteps, our exterior renovation solution does just that.
Are your prices competitive?
We are more expensive than regular painters because we offer more than just a regular exterior painting service. Our service is different because we offer what other painters don’t: a permanent factory finish and a cost-effective alternative to replacing siding, doors and windows. We’ve also created a niche for ourselves, so we don’t necessarily do what other painters do, like wood surfaces. We don’t use commercial products or equipment—we use our own exclusive line of professional quality exterior paints and coatings and top of the line spray equipment. Our products, equipment and technique create a streak-free, pristine finish that looks absolutely brand-new and won’t peel. From our products to our mobile spray booth, we bring the factory experience right to your doorstep. By offering a one-day exterior renovation solution, you can boost your home’s curb appeal and increase property value, transforming your renovation into an investment.
How much does your service cost per square foot?
We actually take much more than just square footage into consideration when calculating the price of a project. We consider the complexity of the work to be carried out; the number and height of exterior walls; surface accessibility; and the time that it takes to mask and protect adjacent and nearby surfaces. Since every home is different, we evaluate our prices according to a case by case basis. In general, the cost of our service is outweighed by the immediate increase in curb appeal. Equally important is the fact that our service costs a fraction of the cost of brand-new siding, doors and windows, allowing you to save on the cost of replacement. To get a price for your exterior painting project, fill out your online request here!
How it works
How long will it take to paint the exterior of my home?
For painting exterior siding, we do a thorough power-wash before the actual day of the paint application. This can last anywhere between 2 and 5 hours depending on the size of the home. Surface preparation for doors and windows occurs on the same day. Regardless of the size of the project, the actual paint application is typically done in one day. Having said that, we definitely won’t skimp out on quality just to get a home done in a day. If needed for a flawless finish, we’ll take the extra time. If your renewal involves several different colours, we’ll need a little extra time to completely finish the project.
When does your painting season begin and end?
Our paints and coatings are formulated with resins and additives that allow us to paint in any temperature above freezing point (0°C). This means that our painting season usually begins around mid-April and ends in November.
What is the delay between the signing of a contract and the actual painting?
We begin our at-home consultations and start pre-booking projects before the actual start of the painting season. We formulate and manufacture each colour in batches, creating a made-to-order coating for each homeowner and each painting project. So, you can normally expect a delay of 3-4 weeks before we’re ready to paint your home. If we can do it in a shorter delay, then we most definitely will!
Do you offer after-sales customer support?
Once the work is completed on the day of your renewal, we tour your home with you to make sure we’re all satisfied with the final product! If we notice anything during this final inspection, we fix it right there on the spot.
If you ever need to contact us, you can easily reach us by phone or e-mail. We’ll also contact you after your project is completed so that we can evaluate the experience you had with our team.
Our products & technique
Do you only apply your paint by spray?
Yes, this is our specialty. Spray-applied paint results in a permanent, streak-free finish that just can’t be achieved with the traditional brush and roller method. All of our proprietary paints and coatings have been formulated solely for spray application with our equipment. Together, they create the optimal finish to give your home that brand-new look.
Does exterior spray painting cause a risk to surrounding areas?
Not with us. Not only do we use low VOC, water-based exterior paints and coatings, all of our products are specifically formulated and optimized for our spray equipment, resulting in a high transfer efficiency. This means that paint ends up on the surface and not in the air. To deal with the minimal amount of overspray that does occur, we’ve taken extra precaution and have formulated our paints and coatings with dry-fall technology, which causes paint particles suspended in mid-air to literally dry up and fall to the ground. All of our team members are trained to use a specific exterior spray painting technique that reduces the amount of overspray in the air, and finally, we make sure to cover all surrounding areas such as shrubs, flowers, decks and patio furniture. Rest assured that we do what’s necessary to make sure we deliver a successful and tidy one-day home transformation
Do you offer a wide variety of colours?
We have a wide variety of colours for you to choose from, each specifically formulated for exterior use and with optimal fade resistance. We use a combination of the most popular standard siding, door and window colours to provide maximum durability against premature fading and discolouration, as well as to apply the finishing touch of matching-coloured caulking.
Although we can match any exterior paint colour you have in mind, we can’t guarantee the same optimal fade resistance or a matching caulking colour. Finally, we work with an experienced designer every year to help us come up with the latest colour trends and ultra-stylish exterior colour palettes… an added perk that our customers really appreciate!
What kind of products do you use?
We are an eco-friendly painting company that uses our own exclusive line of low VOC, water-based, industrial-strength exterior paints and coatings. All of our products fall under all government VOC limits. Each exterior paint and coating is uniquely tailored for a specific exterior surface and for a specific method of application, and they all contain a unique combination of additives and superior inorganic pigments that reflect the sun’s harsh UV rays.
What’s the finish of your exterior paint?
For aluminum and vinyl exterior siding, we strike the perfect balance between a matte and shiny finish to minimize the appearance of surface imperfections and to create a like-new, washable finish. For doors and windows, we follow the same gloss standards as the door and window industry: 35%, or what people typically refer to as a “satin” or “semi-gloss” finish.
Since factory paint is cooked, is your paint as scratch resistant?
When we paint doors and windows for manufacturers, we use UV rays to artificially accelerate the curing process. This specific technique is necessary since the demands of the commercial market require quick packaging and delivery of products. To bring the same one-day, permanent factory results to the residential sector, we’ve formulated our exclusive paints and coatings so that they become dry to the touch within 15-30 minutes of application depending on the weather. In a short time, the paint film achieves an excellent level of protection. With the help of the sun’s natural UV rays, the paint fully cures and achieves maximum hardness and durability in the days that follow. The sun’s natural UV rays are just as effective as a forced factory cure. When needed in unideal weather conditions, however, we can produce a forced bake for front doors in our mobile spray booth, since this high-traffic surface requires a quick, full cure.
How many coats of paint do you apply?
Unlike the traditional brush and roller method, spray-applied painting is measured according to paint thickness rather than the number of coats. Depending on the specific exterior coating that we’re using, as well as weather conditions, paint thickness can vary between 1.5 and 15 mils. A thicker paint film doesn’t automatically mean it will be more durable.
You can be sure that our expert exterior painting crews are equipped with the products and have the experience to produce a permanent factory finish… every time.
What’s the difference between spray-applied paint and electrostatic paint?
Most people confuse the difference between spray-applied paint and electrostatic paint. Electrostatic paint is oil-based and is commonly used in the industrial sector to paint difficult to paint shapes, like cylinders. Using an electrical charge, paint is propelled toward the surface to create a perfect, even finish. This isn’t necessary in the residential sector because we use non-toxic, water-based products.
The water content of our products, as well as the painting of mostly non-metal surfaces, wouldn’t allow for a sufficient electrical charge. The big appeal of electrostatic painting is the low-fume property of the technique. All of our paints and coatings are specifically designed for spray application, and combined with our spray equipment, result in a high transfer efficiency and minimal amount of overspray. When it comes to painting the exterior of a home, we’ve created the best products and have mastered the techniques to create a like-new, factory finish.
What kind of warranty do you offer?
We offer all of our customers a 15-year warranty against peeling and a 10-year warranty against premature fading and discolouration. The difference between our warranty and the warranty you’ll find on the back of a paint can is that we don’t tie any weather-related conditions to our warranty. In the very rare occasion that you encounter a hiccup, no need for you to prove your home was painted during the recommended weather conditions!
We also offer a 10-year warranty against premature fading and discolouration.
Both warranties are completely transferable to new homeowners.
How long will the paint last? And if your warranty covers 15 years, does that mean I have to repaint in the 16th year?
Absolutely not. Our high-performance coatings and the fact that we adjust our coatings to on-site weather conditions during your project ensure optimal adhesion for a durable, long-lasting factory-quality finish. As a rule of thumb, if the work doesn’t peel after the first two winters, it won’t ever peel. In typical Canadian weather conditions, the lifespan of our work is 25 years or more. Peeling is the result of inadequate prep and application, and we take every precaution (like weather-adjusting our coatings) to make sure things are done right. In the rare case that you do notice peeling after the first two winters, simply give us a call and we’ll come back to fix the problem.
What’s your guarantee on fading?
We offer a 10-year warranty on premature fading and discolouration. Since we use only the highest grade solar-reflective pigments, they’ll last for an exceptionally long time without any fading and will consistently outperform the pigments found in any commercial product. Since we also use lower gloss to hide the imperfections in exterior siding, gloss reduction will also be quite minimal.
Regardless of the superior quality of our products, there are factors outside of our control which affect exterior fade durability, like the intensity and duration of direct sun exposure per wall. Some walls of your home get much more sun exposure than others and those walls, therefore, will naturally fade quicker than others. Another important factor to consider is the paint colour that you select. Vibrant colours like red and blue will always fade quicker than neutral colours. To be extra safe, we avoid using excessive amounts of reds and blues in our colour recipes.
Great, you offer a 10-year warranty against premature fading & discolouration. But how do you define “premature?”
“Normal fading” is different for each home, as each home and each exterior wall is exposed to different amounts of UV rays throughout the day. By premature fading and discolouration, we’re referring to a drastic colour change that falls outside the scope of normal fading and reduced gloss. So, if your black front and garage doors start to look pink or brown after a couple of years, this type of fading and discolouration would be covered under our 10-year warranty.
How can I be sure that you’ll honour your warranty?
As a nation-wide franchisor, we’ve painted thousands of homes across Canada so rest assured, you’ll always have someone to call if you need to. Our warranty isn’t separate from your Spray-Net contract either, it’s built right into it. Flip over your contract and your rights under our warranty are clearly and unambiguously stated.
What we do
What types of exterior surfaces do you paint?
– aluminum & vinyl siding
– stucco & aggregate
– metal front & garage doors
– aluminum & vinyl windows
– soffits, fascias & gutters
…and we can even stain brick!
Why can’t you paint wood?
Wood is an organic, living material. Like all living things, organic surfaces must breathe, and this just isn’t possible if we apply a coating to it. The natural tendency for the wood to breathe would eventually cause the paint to chip and peel. Not to mention, there’s actually no added benefit of spraying wood, since its porous nature doesn’t allow for a smooth, factory finish.
Finally, when we give you a quote for your project during your consultation, we give you an exact, fixed cost that won’t change so you can determine whether a Spray-Net revamp makes sense in terms of your budget. You never know how long it will take to strip wood, so we wouldn’t be able to give you a fixed and exact quote ahead of time.
Why can’t you repair a rusted surface by applying putty and then sanding it?
When you see rust on your front door, it’s too late to save it. When you can actually see the rust, it means that the metal has already corroded behind the paint film. At this point, even after removing the rust, there’s no way to guarantee that it won’t come back. This can jeopardize the lifespan of a paint job and for this reason, we avoid all rusted surfaces.
Why can’t you paint a surface that has already been repainted?
We offer homeowners a permanent factory finish that serves as an alternative to replacement. If we can’t fulfill this promise to you, then we simply don’t take on the project. In the case of brick, if pores are already saturated with a coating, it’s virtually impossible for the brick to absorb our stain. Like stripping wood, the time needed to strip aluminum and vinyl siding of paint is indeterminate. It can actually take DAYS to completely remove several coats of paint. If a project takes days, then it’s no longer cost-effective.
“Just paint over it” you say? Well, if we paint over an existing coat of paint, the aggressive additives that we add to all of our paints and coatings for maximum adhesion might actually chip away at the less-resistant latex paint. If the original paint film chips and flakes, then the outermost coat of paint will chip and flake with it.
Do you replace caulking and weatherstripping?
When we paint your doors and windows, we remove the old caulking and replace it with brand-new, 100% silicone, colour-matching caulking. We completely replace the caulking because it’s a material that can’t be painted and because we want it to last as long as the actual paint job. When it comes to the weather-stripping of your garage door, we remove it and paint it with our flexible coating, which will never crack. We don’t skip out on the details… even the smallest ones!
Which areas do you serve?
Do you contribute to a charity?
Yes. A percentage of every completed project is donated to the Canadian ALS Society.